Shipping & Returns

Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

Deliveries are made within Germany .

Dispatch shall not be made to the German Islands (except Rügen).

Dispatch costs (inclusive of legally applicable VAT)
 

Country delivery costs
parcel (<2 kg), no tracking
delivery costs
parcel,
incl. tracking-Nr.
Germany
   4.90 €
  8.90 €
EU-countries
   8.60 €
19.00 €
not-EU-countries
   ------
30.00 €
 
For recipient addresses outside the European Union (EUadditional duties or fees may occur.

Deliveries within Germany:

Delivery costs parcel (<2 kg), no insurance - 4.90 €
Delivery costs parcel, with insurance, incl. tracking - 8.90 €

From a order value of 70.00 € onwards, we deliver shipments free of cost.

In case of deliveries to the German Islands, an island surcharge of 15.00 € is charged on the dispatch costs.

Deliveries to foreign countries:

Delivery costs EU-countries: parcel (<2 kg), no insurance- 8.60 € (Oct.-April)
Delivery costs EU-countries: parcel, with insurance, incl. tracking - 19.00 €

Delivery costs not EU-countries: parcel, with insurance- 30.00 €

For recipient addresses outside the European Union (EUadditional duties or fees may occur.

Delivery periods

Unless any other period is specified in the item description, the product is delivered in Germany within 3 - 4 days, in case of foreign deliveries, within 4 - 7 days after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation).
Please note that deliveries are not made on Sundays and other holidays.


In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.

In case of questions, please contact us at the contact details mentioned in the Legal Notice.